National Homeless Veteran Call Center

AKA:

NHVCC

Description:

The Department of Veterans Affairs' (VA) has founded a National Call Center for the Homeless Veterans hotline to ensure that homeless Veterans or Veterans at-risk for homelessness have free, 24/7 access to trained counselors. To be connected with a trained VA staff member call 1-877-4AID VET (877-424-3838).



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will connect callers with a trained VA staff member.
The staff member will conduct a

Intake Process:

Calling 877-424-3838 will connect clients to a trained VA staff member.
---Hotline staff will conduct a brief screening to assess the client's needs.
---Homeless veterans will be connected with the Homeless Point of Contact at the nearest VA facility.
---Family members and non-VA providers calling on behalf of a homeless veteran will be provided with information regarding the homeless programs and services available.
--- If a caller is experiencing a life-threatening emergency, the NHVCC staff will follow an emergency protocol to ensure the caller receives the appropriate assistance immediately.
---Contact information will be requested so staff may follow-up.

Program Fees:

The hotline is toll free

Eligibility:

The hotline is intended to assist homeless Veterans and their families, VA Medical Centers, federal, state and local partners, community agencies, service providers and others in the community.

Is Shelter?

No

Date of Official Change:

April 9, 2014

Phone Numbers